Last Updated: June 4, 2026
1. Introduction
Welcome to Raphlan Medical Associates (“we”, “us”, or “our”). By accessing or using our services, including opting in to receive SMS communications, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage with our services.
2. Consent for SMS Communication
By providing your phone number and consenting to receive SMS communications, you acknowledge and agree to receive customer care text messages from Raphlan Medical Associates at the phone number you provide.
Privacy Guarantee: Information obtained as part of the SMS consent process, including your mobile phone number and opt-in data, will not be shared with third parties or affiliates for marketing or promotional purposes.
3. Types of SMS Communications
If you have consented to receive text messages, you may receive SMS communications related to your healthcare and interactions with our practice, including:
- Appointment reminders and scheduling updates
- Clinical follow-up messages and patient care instructions
- Billing inquiries and administrative notifications
- General two-way communication regarding your inquiries
4. Opt-In Method
You may opt-in to receive SMS messages from us through the following methods:
- Online Forms: Checking the opt-in box on our website contact, intake, or scheduling forms.
- Physical Paperwork: Opting in via our physical patient registration and intake sheets at our clinic.
- Verbal Consent: Verbally requesting or agreeing to receive text messages during a conversation with our office staff.
5. Standard Messaging Disclosures
- Rates: Message and data rates may apply based on your mobile carrier’s terms.
- Frequency: Message frequency varies depending on your appointment schedule, inquiries, and healthcare needs (typically up to 4 messages per month).
- Delivery: We are not responsible for any charges, errors, or delays in SMS delivery caused by your carrier or third-party service providers.
6. Opt-Out and Support Instructions
You have full control over the messaging service and can manage your preferences at any time:
To Opt-Out: You can cancel the SMS service at any time by replying STOP to any text message you receive from us. After you send the message “STOP”, we will send you a confirmation SMS. Following this, you will no longer receive text messages from us unless you explicitly opt back in.
For Support: For assistance, reply HELP to any text message, email us at info@raphlanmedical.com, or call our office directly at (423) 208-9377.
7. Eligibility
By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you are at least 18 years old.
8. Privacy Policy
Your information will always be handled in accordance with our full Privacy Policy, which can be viewed on our website at https://raphlanmedical.com.
